Privacy Policy

Who we are

Chicago Limos Inn is a chauffeur and limousine transportation company serving the Chicago metropolitan area and beyond. When this policy says “we,” “us,” or “our,” it refers to Chicago Limos Inn. This policy applies to our website and the booking and quote tools available on it.

Information we collect

We only collect what we need to provide and improve our service:

• Contact details — your name, email address, and phone number, so we can confirm your trip and reach you.
• Trip details — pickup and drop-off locations, dates and times, passenger and luggage counts, vehicle preference, and any notes or occasion you share when booking or requesting a quote.
• Payment information — card payments are processed by our payment provider, Square. Your full card number is entered directly into Square’s secure, PCI-compliant fields and is never stored on our servers. We retain only a record of the transaction (such as amount and a payment reference).
• Technical data — basic information your browser sends automatically, such as IP address and device/browser type, used to keep the site secure and working correctly.

How we use your information

• To prepare quotes and process and confirm your reservation.
• To send transactional messages — booking confirmations, receipts, reminders, driver details, and trip-related updates — by email or text.
• To dispatch your chauffeur and, for airport trips, track your flight.
• To respond to your questions and provide customer support.
• To protect against fraud and keep our website and payments secure.

We do not sell or rent your personal information to anyone.

Text messages & SMS consent

Texting our phone number +1 (312) 265-6322 opts you in to receive SMS/text messages from Chicago Limos Inn related to your booking. Message and data rates may apply. You can opt out at any time by replying STOP, “QUIT,” “UNSUBSCRIBE,” “OPT-OUT,” or “CANCEL.” SMS consent is never shared with third parties for their own marketing.

Service providers we rely on

We share limited information with trusted providers only as needed to operate our service. Each handles your data under its own privacy and security commitments:

• Square — secure payment processing.
• Google Maps Platform — to calculate distances, routes, and pickup-location times.
• Cloudflare — website security and bot protection.
• Resend — delivery of our transactional emails.
• TrustIndex — to display genuine customer reviews on our site.

We may also disclose information if required by law or to protect our rights, safety, or property.

Cookies & similar technologies

Our site uses essential cookies to keep it secure and functioning. Some third-party tools we embed (such as the reviews widget and mapping features) may set their own cookies. You can control or block cookies through your browser settings, though some features may not work properly if you do.

Data retention & security

We keep booking and customer records for as long as needed to provide our service, comply with legal and tax obligations, and resolve disputes. We use reasonable administrative and technical safeguards — including encrypted connections and a PCI-compliant payment processor — to protect your information. No method of transmission over the internet is ever 100% secure, but we work to protect your data.

Your choices & rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you can opt out of text or promotional messages at any time. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Children’s privacy

Our website and booking tools are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date above. Significant changes will be reflected on this page.